Refund & Returns Policy

Last updated: November 2025

1. Overview

Every piece I make is created with care and attention. Each item is handmade and unique — small variations in form, surface, or glaze are part of the nature of studio ceramics and are not considered faults.

This policy explains when and how refunds or exchanges can be made for purchases made directly through the Cath Smith, Artist website.

By placing an order, you agree to the terms below.

2. Returns and Exchanges

Because each piece is individually made, returns are accepted only if the item arrives damaged, faulty, or incorrect.

If your order arrives damaged or in error, please contact me within 7 days of delivery at cath@cathsmith.com with:

  • your order number,

  • a brief description of the issue, and

  • clear photos of the item and packaging.

Once verified, I will offer either a replacement (if available), an exchange, or a full refund.

3. Damaged or Lost Items

All work is packed carefully to ensure safe delivery, but in the rare event that an item arrives damaged, please retain the packaging for inspection by the carrier. Claims for damage must be reported within 7 days of receipt.

If your order appears lost in transit, please contact me as soon as possible so I can investigate and, if necessary, replace or refund your purchase once the carrier confirms non-delivery.

4. Cancellations and Cooling-Off Period

For orders placed within the UK or European Union, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, please email cath@cathsmith.com within that time frame.

  • If the item has not yet shipped, a full refund will be issued.

  • If the item has shipped, you are responsible for the cost of return postage and must return it in its original condition and packaging.

  • Refunds will be processed once the returned item is received and inspected.

Exemptions:
The 14-day cooling-off period does not apply to:

  • Custom or commissioned work made to your specifications

  • Sale items or seconds

  • Digital downloads or online classes once access has begun

5. Digital Products and Online Classes

Refunds are not available for digital downloads or online courses once the content has been accessed, viewed, or downloaded.
If you experience a technical issue preventing access, please contact cath@cathsmith.com so I can help resolve it.

6. Refund Processing

Once a refund has been approved, it will be processed to your original payment method within 5–10 business days.
You’ll receive an email confirmation once the refund has been completed.

7. Gallery or Stockist Purchases

If you purchased one of my pieces through a gallery, shop, or exhibition, please contact that venue directly regarding their own return and refund policies.

8. Responsibility and Care

All artwork remains your responsibility once delivered. Please handle your ceramic pieces with care; breakages after delivery cannot be refunded or replaced.

9. Contact

If you have questions or concerns about your order, please contact:

Cath Smith
📧 cath@cathsmith.com
📞 440-497-0023
📍 Willoughby, Ohio, USA